Saturday, November 29, 2008

slowing down

I've had a couple people tell me that I'm being too hard on my machine and that I should slow down and that may be why the machine is breaking the feet. Well, silly machine! You claim to run 1500 stitches a minute. I'm just using you to your full potential. I ordered two different feet today. One online from the place I got the sewing machine and the other from Rosie's Calico Cupboard in San Diego. Both will have to come in the mail. The lady at Rosie's said that one was a super strength one, but it comes with a cover plate, which I really don't need, but if you remember way back to when I first got the machine, you will remember that I'm not using the cover plate because the hole isn't lined up right and it keeps shreading the thread. So, maybe a new cover plate is a good thing.

I went to my local JoAnn's. They have a sewing center in the store, that is owned by an independent Huskvarna dealer. I asked the ladies working there if they could help me and they literally snubbed their noses at me. They did not want to talk to me at all when they saw I had a Janome machine. I was in shock and so kept asking questions and finally, they turned away from me and just started talking to each other. I have never been snubbed like this before. It was very strange. With the slow economy, you would think businesses would try to get you to shop there, but these ladies acted like I had the plague (maybe there was something in my teeth) and I don't think they would have taken my money if it was gold plated. So, I will never be going to them for help again, or to get a machine from them, or telling any of my friends to buy a machine from them. I can't report them to the owner, because the one lady is the owner. I guess when she goes out of business, like the last lady did, she might get the idea that customer service is still important. Oh, well...

The local sewing machine repair shop didn't have the foot either so that's why I had to order it online. Yes, I ordered two because I have a feeling I will break another one and I don't want to have to wait again. I plan to call on Monday to see if I can get the first one replaced since it has only been a couple of months since I got it.

If I am abusing my machine, I'm sorry, but this thing is advertised to go fast and that's what I was doing. If the foot can't handle the speed of the machine, they need to make better feet. That's my story, and I'm sticking to it :)


Lori in South Dakota said...

I know a dealer like that, last time I will EVER buy a machine from there. I have heard too many bad stories about her, I just finally put that machine away and don't use it. Haven't broke my long arm yet, but did jam a needle the other day and had to cut it (the needle with my sharp nippers)to get it out. User error! Thankfully I didn't tear a hole in the quilt, bang up the bobbin case, or knock my machine out of time. I haven't the time to fix any of that right now!! EEEeeeekkkkk!

Helen in the UK said...

I have a Janome 6500, had it for 4 years and made about 20-30 quilts a year on it (lap size). I've never (touching wood here) had a problem with a broken foot. I have noticed that sometimes if I move the quilt too fast when freemotioning the needle does bend. Maybe you move your quilt fast and the needle bends and collides with the foot causing the breakage??? If it is breaking when you are using the walking foot, I can't figure out how it is doing it unless the foot manufacture is faulty :(
Hope your new feet fair better.